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Shipping & returns

Shipping

Orders can be shipped domestically within the United States for the below rates. For international shipping, prices will be determined upon purchase. Depending on location, USPS or UPS will be used. Alaska and Hawaii will only be sent USPS. If you would like to make other arrangements, give us a call! Please note that we cannot change the shipping address once your order has been shipped. Please make sure to double check shipping addresses before placing your order. Standard carrier insurance is applicable. If you would like additional shipping insurance, please let us know.

Rates are as follows:
United States
Order Subtotal Ground Shipping Rate
$100 and under $8.00
$101-$299 $18.00
$300.00 and over FREE!

 

RETURNS

Exchanges/Returns

ICONS Boutique wants you to be happy with your purchase! Should there be any issues call us to initiate the exchange/return process.

Returns are accepted with authorization within five calendar days of item receipt. You must reach out to us at [email protected] to start the return authorization. Returns are not accepted without prior authorization. Proof of shipping must be received within two days of receiving return authorization.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for return, and it will be your responsibility to make arrangements to receive item back within 14 calendar days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items final sale.

Exchanges (if applicable)
If you need to exchange it for the same item, give us a call at 760-402-5366 or send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return within five days of item receipt. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver as a store credit.

Shipping
To return your purchase, once return authorization is issued, mail your product to:
263 S Highway 101, Solana Beach CA 92075, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.